In this day and age, everyone, at some point, requires technical support. That’s a fact.

I like to read stupid shit, so, I was trolling around through some online support forums today, when I came across the following:

“Your service has been highly recommended to me, and I was thinking about signing up, but your help desk doesn’t use telephones. You only use email? If I have a question, how can it be answered without talking to a human? Sorry, I’ll take my business elsewhere.”

WTF?

Would you rather dial an 800 number, punch about 97 digits into the keypad, which may or may not connect you to a human, who will probably not know what you’re talking about, and transfer you to another number where you’ll have to repeat the 97-digit deal…

OR

Would you like to send a concise email and get a response that actually solves your problem? Many of these help desk folks can read minds, so the email can be as scattered as your thinking. The number one qualification for help desk people is they must be able to deal with idiots without laughing out loud….the electronic e-mail solution was born for a reason...

I’m just saying